Hi Laura,
This is a known issue, however I've never seen this happen from the CR Viewer. The workaround involves setting up a registry key as described in SAP Note : 1378632.
Could you open the registry editor on the machine that has the CR Viewer installed and check if it has this path:
HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports\Export\PDF
If this is a 64-bit machine, the path would be:
HKEY_CURRENT_USER\Software\Wow6432Node\Business Objects\Suite 12.0\Crystal Reports
If you do find this folder structure, then back-up the registry first and try the following:
1) Right-click the PDF folder and select New > DWORD Value.
2) Name this 'ForceLargerFonts' with no quotes and note that it is case sensitive.
3) Double-click ForceLargerFonts and change the Value data to 1 and click OK.
When you browse the registry and if you do not see the folders : 'Export' and 'PDF', please create them manually.
To Create the folders, browse upto:
HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports
and then right-click the Crystal Reports folder and select New > Key. Name this folder Export. Then go ahead and create the PDF folder and follow the instructions above to setup the DWORD.
Create the same folders (If they're not available) and the DWORD in the HKEY_LOCAL_MACHINE hive as well.
-Abhilash